Heuristics for clueless agents: how to get away with ignoring what matters most in ordinary decision-making

Even our most mundane decisions have the potential to significantly impact the long-term future, but we are often clueless about what this impact may be. In this paper, we aim to characterize and solve two problems raised by recent discussions of cluelessness, which we term the Problems of Decision Paralysis and the Problem of Decision-Making Demandingness. After reviewing and rejecting existing solutions to both problems, we argue that the way forward is to be found in the distinction between procedural and substantive rationality. Clueless agents have access to a variety of heuristic decision-making procedures which are often rational responses to the decision problems that they face. By simplifying or even ignoring information about potential long-term impacts, heuristics produce effective decisions without demanding too much of ordinary decision-makers. We outline two classes of problem features bearing on the rationality of decision-making procedures for clueless agents, and show how these features can be used to shed light on our motivating problems.